Just as we recently celebrated ten years of the UK Customer Satisfaction Index (UKCSI), so in a couple of weeks’ time The Institute will be holding our tenth annual conference and customer service a...read more
The Institute’s latest annual conference produced fascinating debate focusing on how organisations can develop game-changing strategies, in what is becoming an increasingly unpredictable environment...read more
The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice. The confe...read more
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