In times of uncertainty and change organisations need strong business leadership, more than ever.But, right now, I am concerned that, despite all the talented people in the workplace, today’s leader...
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This year marks the twenty-fifth anniversary of the origins of what is now the UK’s Corporate Governance Code. There’s no doubt that it has had a hugely positive effect , both in raisi...
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A recent meeting of the All Party Parliamentary Group on Customer Service concluded regulation needed to become more “outcome-based” in order to better incentivise customer service improvements.&n...
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A recent meeting of the All Party Parliamentary Group on Customer Service concluded that organisations increasingly risk losing customers’ trust because of the way their data is used. The meeti...
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When the Queen makes her speech and sets out the priorities for the new government, I would like to see her acknowledge the vital importance of customer service to the UK economy. I would like to see ...
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