We are living in truly challenging times for business leaders. The economic outlook in the UK is increasingly a cause for concern, with inflation hitting a near four-year high last month and wag...read more
There’s not long left to enter the 2016 UK Customer Satisfaction Awards.The awards opened for entries in April 2015 and it didn’t take long for organisations to start downloading information, but ...read more
The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and understanding of customer service amongst parliamentarians and establish a dia...read more
The findings from Ofgem’s recently released complaints handling report echo key themes in research from the Institute of Customer Service. The UK Customer Satisfaction Index (UKCSI) shows that cus...read more
As we move towards the end of the summer I thought it was a good time to reflect on the environment we are working within and what the Institute is focusing on to help our members improve their cust...read more
There’s not long left to enter the 2015 UK Customer Satisfaction Awards. The awards opened for entries in April 2014 and it didn’t take long for organisations to start downloading information, ...read more
With UK Customer Satisfaction at it’s lowest point since 2011 what can you do to make sure customer service helps your business to succeed? Our research shows that where organisations d...read more
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