The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards...read more
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate. One of...read more
As the New Year gets under way, for many people it’s a time of reflection and resolution, with many individuals considering their current roles and careers. In fact, research shows that as many as o...read more
When the Queen makes her speech and sets out the priorities for the new government, I would like to see her acknowledge the vital importance of customer service to the UK economy. I would like to see ...read more
The arguments are over, the cases have been made and now the results of the election are in. Defying all predictions there is a clear outcome and the electorate have delivered a majority government ...read more
Welcome to our first blog of 2015. It as been a busy start to the year for the Institute as I am sure it has been for everyone. In fact, what the latest UKCSI demonstrates is that our expectations...read more
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