Non-food retail dominates UK Customer Satisfaction Index.
Best-performing organisations see increase in recommendation.
Customer satisfaction fuelling growth and market share in some sectors.
Slight decrease in overall satisfaction despite some organisations racing ahead.
Customer service in the UK has plateaued for the first time, according to the latest Customer Satisfaction (UKCSI).
The overall UKCSI has levelled out over the last year, acheiving 78 out of 100 in July 2012 and 77.9 in July 2013. Continue reading The UK Customer Satisfaction Index July 2013 launch→