Discover how first direct has used customer service as a differentiating factor over the years to maintain its position in the top 10 in the UK Customer Satisfaction Index....read more
Elle Fara, Contact Centre Coordinator at the Chartered Insurance Institute (CII), shares her experiences as one of The Institute of Customer Service’s qualification coaches....read more
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
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