Elle Fara, Contact Centre Coordinator at the Chartered Insurance Institute (CII), shares her experiences as one of The Institute of Customer Service’s qualification coaches....read more
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.