Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career....read more
Redrow Homes outline the challenge of providing a consistent customer experience across the country. ...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.