How Openreach drives customer service excellence

Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers.

Carla Thomas, General Manager, Service Performance and Improvement, at Openreach explains why TrainingMark has delivered business impact for her organisation.

For more information about TrainingMark, please go to https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark