Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst....read more
Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skill...read more
Watch Gary Lewis, CEO of The Travel Network Group, highlight the benefits of membership and using Business Benchmarking to improve emotional connection with their members....read more
Discover how first direct has used customer service as a differentiating factor over the years to maintain its position in the top 10 in the UK Customer Satisfaction Index....read more
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
Redrow Homes outline the challenge of providing a consistent customer experience across the country. ...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.