When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....read more
Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer Service Week provides an opportunity to focus on what it takes to achieve that...read more
“ServiceMark has enabled us to benchmark ourselves against other companies and communicate the fact that we’re making great strides forward in driving a customer service mindset“...read more
Membership has been an amazing benefit for us as a business. It is the added value that we get from it, along with our vibrant community investment activity, which makes us a bit special....read more
“Senior directors see the value in what we are doing, and they are consistently putting aside training budget to ensure their own team members can benefit from this opportunity and use the qualifica...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.