Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career....read more
How Laithwaites Wine secured a return on investment from customer service training and skills development....read more
How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The British Council turned to professional qualifications from The Institute o...read more
“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...read more
"We’re thinking differently, behaving and communicating differently. The feedback shows staff who go through the professional qualifications programme are happier, feel fulfilled and understand more...read more
“It’s easy for us to say that we want to be the best in the industry...but our partnership with the Institute of Customer Service helps us to demonstrate to our customers and the industry regulato...read more
“ServiceMark has enabled us to benchmark ourselves against other companies and communicate the fact that we’re making great strides forward in driving a customer service mindset“...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.