Elle Fara, Contact Centre Coordinator at the Chartered Insurance Institute (CII), shares her experiences as one of The Institute of Customer Service’s qualification coaches....read more
Watch a short video produced by Northern Gas Networks (NGN) to promote The Institute's Professional Qualifications to their colleagues. ...read more
Gerard Eskdale, Operations Manager at Prudential, highlights how a management qualification has helped develop his career....read more
How Laithwaites Wine secured a return on investment from customer service training and skills development....read more
How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The British Council turned to professional qualifications from The Institute o...read more
“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...read more
"We’re thinking differently, behaving and communicating differently. The feedback shows staff who go through the professional qualifications programme are happier, feel fulfilled and understand more...read more
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