“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...read more
"We’re thinking differently, behaving and communicating differently. The feedback shows staff who go through the professional qualifications programme are happier, feel fulfilled and understand more...read more
“It’s easy for us to say that we want to be the best in the industry...but our partnership with the Institute of Customer Service helps us to demonstrate to our customers and the industry regulato...read more
“ServiceMark has enabled us to benchmark ourselves against other companies and communicate the fact that we’re making great strides forward in driving a customer service mindset“...read more
“Senior directors see the value in what we are doing, and they are consistently putting aside training budget to ensure their own team members can benefit from this opportunity and use the qualifica...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.