BT Enterprise is a longstanding member of The Institute - since 1998. The business has been participating in NCSW for a number of years. But for NCSW 2019, they decided to really up their activity and...
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Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skill...
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Openreach outlines why accredited customer service training makes a difference to the business, its staff and customers....
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Redrow Homes outline the challenge of providing a consistent customer experience across the country. ...
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In the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the giants of the industry, it’s quite simply expected. 15,000 Barclays c...
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Feedback from colleagues indicated quite clearly there is a strong demand across the world for certified professional development....
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
