The role of The Institute in the transformation journey of Hampshire County Council

Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought positive impact on employee engagement and business performance.

Watch the inspiring story of Hampshire County Council’s transformation journey and how the improvement in service performance brought positive impact on employee engagement and business performance. Highlighting the highlight the results from using Insight Consultancy Services, ServiceMark, ServiceFocus courses and qualifications are:

  • Carolyn Williamson, Deputy Chief Executive
  • Sean Stringer, Head of Corporate Customer Services
  • Gary Westbrook, Head of Shared Services
  • Joanna Martin, Training and Culture Officer
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