Video: Bobst on creating a customer-centric culture

Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst.

Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst.

For more information on business benchmarking, please go to https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking