Video: Opus on membership and FirstImpressions

Opus' Service Delivery Team discuss how The Institute has helped them drive a huge improvement in their customer satisfaction levels and boost their Net Promoter Score from around 20 to 50-60.

Opus' Service Delivery Team discuss how The Institute has helped them drive a huge improvement in their customer satisfaction levels and boost their Net Promoter Score from around 20 to 50-60. 

For more information about customer service training, please go to https://www.instituteofcustomerservice.com/institute-academy