When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....read more
“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change."...read more
Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer Service Week provides an opportunity to focus on what it takes to achieve that...read more
“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...read more
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