With data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand. It’s a competitive marketplace. One organisation that has put cus...
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Why customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve its service levels. ...
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London South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So how do they live up to expectations and how do they deliver? How...
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Some people say that things are often done a little differently north of the border, in Scotland. One such example is with water. Whereas water companies in England and Wales are private companies, in...
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The need for excellent customer service may not be the first thing that springs to mind when considering a science-based industry like laboratory services – but it is something that ALcontrol has pu...
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In the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the giants of the industry, it’s quite simply expected. 15,000 Barclays c...
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How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The British Council turned to professional qualifications from The Institute o...
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When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....
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Openreach has longstanding membership of the Institute through BT Group. Having entered – and won – an award in the National Customer Service Awards for ‘best application of technology’ earli...
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“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change."...
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
