How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The British Council turned to professional qualifications from The Institute o...read more
When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.