The Motability scheme is a vital service for people with severe disabilities through which individuals can use their government mobility allowance to lease a car, scooter or power chair. Service is ce...
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Claims Consortium specialise in claims for property damage from perils such as storm, flooding or fire. Integral to the group’s success has been a focus on customer service. You only have to read ...
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As “the power behind energy efficiency”, IMServ provides energy data and metering services to a range of customers. It was about five years ago that senior management at IMServ realised they need...
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Based in Honiton, Devon, Nu-Heat is the UK’s largest supplier of designed underfloor heating systems. Nu-Heat designs bespoke systems for each project, working from house plans, and as well as singl...
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With data privacy and protection an increasingly high profile issue, services for secure disposal of information are in high demand. It’s a competitive marketplace. One organisation that has put cus...
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Why customer service qualifications are important and how working with The Institute of Customer Service has helped the company improve its service levels. ...
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London South Bank University, like many in the higher education sector, faces challenges with students now being paying customers. So how do they live up to expectations and how do they deliver? How...
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Some people say that things are often done a little differently north of the border, in Scotland. One such example is with water. Whereas water companies in England and Wales are private companies, in...
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The need for excellent customer service may not be the first thing that springs to mind when considering a science-based industry like laboratory services – but it is something that ALcontrol has pu...
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In the fiercely competitive banking industry, great customer service can be a key differentiator. And when you’re one of the giants of the industry, it’s quite simply expected. 15,000 Barclays c...
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We support some of the UK's leading businesses in improving their customer service.
