When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....
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Openreach has longstanding membership of the Institute through BT Group. Having entered – and won – an award in the National Customer Service Awards for ‘best application of technology’ earli...
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“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change."...
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Motability provides cars, Wheelchair Accessible Vehicles, scooters and powered wheelchairs to some 640,000 people – and has arguably the highest performing customer service team in the UK. But it w...
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New Look were trying to find ways to boost sales and increase employee engagement. They turned to the Institute for help....
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Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer Service Week provides an opportunity to focus on what it takes to achieve that...
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Not only has Isos achieved ServiceMark, but its customers are clearly happy too. The company now receives more than twice as many compliments as complaints, and feedback is positive – and improving ...
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As a leading loss adjusting and claims management company, customer service is vital to Cunningham Lindsey’s operations. You could argue that it is doubly important as they have two sets of custome...
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“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...
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“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
