How can you ensure high quality, consistent service when you are dealing with millions of customers across 100 countries? The British Council turned to professional qualifications from The Institute o...read more
When BMW Group used National Customer Service Week to spread its service culture across 153 retail sites, the results took everyone by surprise....read more
“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change."...read more
Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer Service Week provides an opportunity to focus on what it takes to achieve that...read more
“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.