“I'd recommend ServiceMark to anybody – but don't do it for the badge: understand why you're doing it, and really make the change."...read more
Marks & Spencer aims to be synonymous with the highest standards of customer service, 365 days a year. National Customer Service Week provides an opportunity to focus on what it takes to achieve that...read more
“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...read more
“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...read more
“The Institute’s training programme has given us a structure to move forward with our customer service, to clarify our vision of being a leader in a service role and move away from the status of o...read more
"We’re thinking differently, behaving and communicating differently. The feedback shows staff who go through the professional qualifications programme are happier, feel fulfilled and understand more...read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.