“The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were m...
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“Institute membership enables us to access knowledge and expertise from outside our business. We’ve gained a great deal from being able to compare ourselves with sectors other than the utility sec...
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Feedback from colleagues indicated quite clearly there is a strong demand across the world for certified professional development....
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“Now I always look forward to receiving all Institute information"...
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
