“It’s easy for us to say that we want to be the best in the industry...but our partnership with the Institute of Customer Service helps us to demonstrate to our customers and the industry regulato...
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“ServiceMark has enabled us to benchmark ourselves against other companies and communicate the fact that we’re making great strides forward in driving a customer service mindset“...
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"Our customers are getting significantly better service, and we are trading strongly in what has been a very, very difficult time for retailers."...
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Membership has been an amazing benefit for us as a business. It is the added value that we get from it, along with our vibrant community investment activity, which makes us a bit special....
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“Senior directors see the value in what we are doing, and they are consistently putting aside training budget to ensure their own team members can benefit from this opportunity and use the qualifica...
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“The ServiceMark process was really helpful, and the results were fascinating. It highlighted some gaps in communication that we weren't aware of, and we found our frontline service providers were m...
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“Institute membership enables us to access knowledge and expertise from outside our business. We’ve gained a great deal from being able to compare ourselves with sectors other than the utility sec...
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Feedback from colleagues indicated quite clearly there is a strong demand across the world for certified professional development....
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“Now I always look forward to receiving all Institute information"...
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
