Not only has Isos achieved ServiceMark, but its customers are clearly happy too. The company now receives more than twice as many compliments as complaints, and feedback is positive – and improving ...
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As a leading loss adjusting and claims management company, customer service is vital to Cunningham Lindsey’s operations. You could argue that it is doubly important as they have two sets of custome...
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“What attracted us most to the Institute was the fact that it’s a forward looking national organisation interested in the future of customer service. The Institute doesn’t just tell us what’s ...
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“The Institute’s Professional Qualifications have shown they have the ability to change behaviour, which is a powerful outcome and one not easily achieved”...
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“The Institute’s training programme has given us a structure to move forward with our customer service, to clarify our vision of being a leader in a service role and move away from the status of o...
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"We’re thinking differently, behaving and communicating differently. The feedback shows staff who go through the professional qualifications programme are happier, feel fulfilled and understand more...
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“It’s easy for us to say that we want to be the best in the industry...but our partnership with the Institute of Customer Service helps us to demonstrate to our customers and the industry regulato...
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“ServiceMark has enabled us to benchmark ourselves against other companies and communicate the fact that we’re making great strides forward in driving a customer service mindset“...
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"Our customers are getting significantly better service, and we are trading strongly in what has been a very, very difficult time for retailers."...
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Membership has been an amazing benefit for us as a business. It is the added value that we get from it, along with our vibrant community investment activity, which makes us a bit special....
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
