“Institute membership enables us to access knowledge and expertise from outside our business. We’ve gained a great deal from being able to compare ourselves with sectors other than the utility sec...read more
Feedback from colleagues indicated quite clearly there is a strong demand across the world for certified professional development....read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.