Sector’s score falls to just below UK average – for the first time in 10 yearsread more
Disgruntled customers will now be able to appeal to Dispute Resolution Ombudsmanread more
Sector’s score is unchanged, remains 2.5 points below the UKCSI all-sector averageread more
Overrunning engineering works crippled services into and out of Waterlooread more
The sector’s score is 2.1 points below the UKCSI all-sector averageread more
The government is launching an inquiry into the use of fluctuating, personalised prices in the online retail sphereread more
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