Train delays are the main concern for passengers, but poor customer service is also a major factor in their dissatisfaction with rail companies
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A reminder for businesses that they need their service to be flexible when operating at unusual hours
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Prime customers can test out products ahead of purchase
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New report echoes earlier findings from The Institute of Customer Service
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Brexit could further affect need for customer satisfaction
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New function will allow customers to initiate live chat
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The UK’s biggest mobile operator plans to cater to native speakers
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Half of senior executives view customer experience as the most important way to differentiate their brand
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Augmented reality technology for staff will give passengers a more personalised experience
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British Airways passengers were frustrated this week after a lack of communication left them feeling abandoned
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BBC reporter demonstrates technology shortfalls
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Consistent service important to customers amidst uncertainty
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Comms industry regulator looks into introducing an automatic customer compensation scheme
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