The rate at which the Ombudsman has found in favour of customers has doubled in a year
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Passengers now have additional customer service channel through which to communicate
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The sector’s score remains above the UK all-sector average
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The consumer group is advocating widespread change in order to protect the rights of UK customers
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The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
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The sector remains the strongest in the UK for customer satisfaction
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Iceland topped the UKCSI for the sector with a score of 83.2
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Starbucks Delivers will allow customers to order drinks to their door
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“Lend a Hand” deal caters towards cash-strapped millennials who are struggling to get on the property ladder
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The company saw off competition from John Lewis and M&S Bank
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The Valentine’s Day Gift of Nothing has been slammed by environmental campaigners
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Airlines have been criticised for withholding information regarding flight cancellations
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Competition has led to high street banks offering increasingly generous incentives to attract prospective customers
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Restaurants listed on the platform have been providing incorrect allergens information – while over 100 have hygiene ratings of zero
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The level of demand has seen the product sell out in 950 stores
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