Work experience Eddie is a Twitter hit
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Partners encouraged to make each customer interaction “magical”
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Visa consider scheme but consumer groups are critical
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Slow delivery of service among customers’ top concerns
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The UKCSI highlights key drivers for customer satisfaction in the UK
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Pub chain aims to protect consumers from data breaches
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Ofgem reveals plans to safeguard consumers
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Taking a data-rich, technological and reward-driven approach
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Icelandair passengers treated to live on-board show
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After a successful trial, Santander is set to roll out video technology in its branches
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Train delays are the main concern for passengers, but poor customer service is also a major factor in their dissatisfaction with rail companies
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A reminder for businesses that they need their service to be flexible when operating at unusual hours
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Prime customers can test out products ahead of purchase
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New report echoes earlier findings from The Institute of Customer Service
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