Utilities is the eleventh highest-scoring sector
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The airline’s customers face further misery over delays and lengthy queues
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Phone, broadband and TV customers are set to get alerts before their contract ends
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The high street chain aims to turn staff into skilled data leaders
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Staff encouraged to adopt ‘drop the box’ policy
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Protracted heatwave in June and July led to a reduction in people booking package holidays
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A row over fees has led to Virgin removing 10 UKTV channels from its cable boxes
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Mixed messages from customers and employees on the role of artificial intelligence
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Rail industry further behind national average than ever before
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A teddy bear offer caused chaotic scenes at UK shopping centres
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Only supermarket to make top 10 of latest UK Customer Satisfaction Index
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Banks and building societies claim four top 10 spots in latest index
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The company saw off close competition from Next and John Lewis
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Unions concerned by Brexit uncertainty and changing shopping habits
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Ofwat rings changes following consultation
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