Sector is third most improved this year
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Competition from Amazon has seen toy retailer struggle
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400,000 customers affected after 2,100 flights are cancelled
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Strong in-writing interactions benefit sector
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Customers complain over lack of communication
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Dutch airline to share confirmations and updates on messaging platform
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The sector could improve customer satisfaction by preventing problems at source
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The department store aims to take the worry out of booking a plumber or painter
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Home buyers want a lender they can communicate with easily
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Four in five complaints are being upheld by the ombudsman
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Ofgem could cut revenues
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Carmaker offers new feedback option
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