Customer Service News

News & Information
Customer Service News

Aldi named top supermarket for customer service
21^st Aug 2017
Chain scored better than Waitrose or M&S
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TalkTalk fined £100,000 after failing to protect customer data
18^th Aug 2017
Broadband provider put 21,000 customers at risk of data breaches
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Headteacher wants students to be seen as customers
17^th Aug 2017
Pupils asked for feedback on teachers
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UK leisure sector hitting customer service highs
15^th Aug 2017
Leisure sector hits highest customer satisfaction score in over three years
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ASOS customers offered search-by-photo function
11^th Aug 2017
Retailer’s platform will show similar items
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Bank CEO apologises to customers following transaction failures
9^th Aug 2017
Startup firm Monzo say sorry for service disruption
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No small change
8^th Aug 2017
The pace of changing customer needs is a big challenge for banks
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Ryanair announces renewed customer service focus
4^th Aug 2017
Airline launches voice controlled web offering
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Virgin Money reveal profits boost following focus on customer service
2^nd Aug 2017
Bank will now offer customers frequent flyer scheme
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Customer satisfaction is at a premium for insurers
1^st Aug 2017
The latest UKCSI results suggest the insurance sector has some issues to address
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Less isn’t more for consumers
28^th Jul 2017
Companies that practice shrinkflation risk alienating customers
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Tourism is travelling in the right direction
26^th Jul 2017
Customer satisfaction in the tourism sector continues to rise
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Southern Rail intern makes big impression on customers
24^th Jul 2017
Work experience Eddie is a Twitter hit
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John Lewis staff to be theatre trained
20^th Jul 2017
Partners encouraged to make each customer interaction “magical”
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Could companies be incentivised to go cashless?
18^th Jul 2017
Visa consider scheme but consumer groups are critical
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