Retail footfall fell as customers shunned stores in favour of online shopping
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Sector’s score falls to just below UK average – for the first time in 10 years
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The initiative will protect against fraud and help customers manage their money
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Disgruntled customers will now be able to appeal to Dispute Resolution Ombudsman
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Sector’s score is unchanged, remains 2.5 points below the UKCSI all-sector average
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Weddingwear chain becomes latest long-standing retailer to collapse
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Overrunning engineering works crippled services into and out of Waterloo
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New survey shows poor experience costs country productivity
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Customer spending in pubs and restaurants brings boost
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The sector’s score is 2.1 points below the UKCSI all-sector average
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The government is launching an inquiry into the use of fluctuating, personalised prices in the online retail sphere
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An automation tool set up by administrators could impact on customers seeking compensation
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Customers remain wary over impact of Brexit on travel plans
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