A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
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The bank has refused to provide full refunds, citing “grossly negligent” customer behaviour
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The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
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£18 million plan aims to improve services for customers
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The sector is ranked twelfth out of 13 in the latest UKCSI
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Airline says Brexit uncertainty is affecting customer demand for tickets
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Five broadband and landline providers will now compensate customers automatically when services fall short
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National Audit Office says that regulators need to prove that they are protecting customers properly
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Oil giant takes on ‘big six’ suppliers
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The retailer will cut prices in the event of a no-deal Brexit
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Delays caused by French customs officers holding industrial action
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Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
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The number of consumers visiting retail stores fell by 2% year on year
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The new contactless card enables a spend of over £30
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