The sector is the third highest rated for customer satisfaction
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Customers will be able to use currency through Facebook apps and more
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Providers that exploit loyal customers are in the firing line in the face of new government proposals
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Error could mean people have planned retirement funds with inaccurate information
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Footfall at UK stores falls to its lowest point since January 2013
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Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
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Citizens Advice calls for consumer compensation following overcharge findings
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Tax authority introduces controls to better protect tax-payers against spoofing crime
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A new watchdog ruling aims to tackle ‘loyalty penalty’
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A survey indicates that 47% of digital-only customers keep less than £1,000 in their accounts
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Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
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Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
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Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
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The cigarette giant may be putting profits above the health of its customers according to health experts
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Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
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