Individuals who cannot leave home or afford to top up energy meters as a result of the pandemic will not have their energy cut off
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People staying home as a result of COVID-19 will receive a refund on train tickets as part of emergency measures to sustain the rail network
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The pet supply store drafted a letter to help its staff apply for emergency school childcare during the coronavirus pandemic
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Satisfaction in the sector has fallen by 0.9 points in the January 2020 UK Customer Satisfaction Index
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Seven in 10 people want their banks and savings providers to be more open about where their money is being invested
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Some of the UK’s rail services could be axed after a significant drop in passengers
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A breach left the data of 900,000 people unsecured and accessible online
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British Airways, Ryanair and easyJet have cancelled hundreds of flights, offering customers refunds and re-bookings
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Despite a year-on-year drop of 1.4 points, the insurance sector still ranks higher than the UK all-sector average
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The supermarket giant’s system hasn’t been hacked, but customers have been issued with a new Clubcard after a leak of common passwords elsewhere
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Online casino Mr Green has had 113 customer accounts shut down and been fined for the failures
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The planned closures come as consumers increasingly shift towards online banking
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The sector’s score is 0.5 points lower than a year previously
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Customers could save up to £1 billion a year under new regulations
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Customers will be automatically compensated if energy suppliers fail to meet required standards
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