Individuals who cannot leave home or afford to top up energy meters as a result of the pandemic will not have their energy cut offread more
People staying home as a result of COVID-19 will receive a refund on train tickets as part of emergency measures to sustain the rail networkread more
The pet supply store drafted a letter to help its staff apply for emergency school childcare during the coronavirus pandemicread more
Satisfaction in the sector has fallen by 0.9 points in the January 2020 UK Customer Satisfaction Indexread more
Seven in 10 people want their banks and savings providers to be more open about where their money is being investedread more
Some of the UK’s rail services could be axed after a significant drop in passengersread more
A breach left the data of 900,000 people unsecured and accessible onlineread more
British Airways, Ryanair and easyJet have cancelled hundreds of flights, offering customers refunds and re-bookingsread more
Despite a year-on-year drop of 1.4 points, the insurance sector still ranks higher than the UK all-sector averageread more
The supermarket giant’s system hasn’t been hacked, but customers have been issued with a new Clubcard after a leak of common passwords elsewhereread more
Online casino Mr Green has had 113 customer accounts shut down and been fined for the failuresread more
The sector’s score is 0.5 points lower than a year previouslyread more
Customers will be automatically compensated if energy suppliers fail to meet required standardsread more
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