UK trains are well behind a number of European countries in terms of average speeds
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2018 security failure led to exposure of customers’ personal details
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Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
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New Ofcom rules will make it quicker and easier for customers to change network
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New research suggests branch visits will continue to fall in the face of app-based banking
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TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement
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ICO imposes penalty after ruling that company disregarded direct marketing rules
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The sector is the third highest rated for customer satisfaction
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Customers will be able to use currency through Facebook apps and more
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Providers that exploit loyal customers are in the firing line in the face of new government proposals
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Error could mean people have planned retirement funds with inaccurate information
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Footfall at UK stores falls to its lowest point since January 2013
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Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
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Citizens Advice calls for consumer compensation following overcharge findings
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Tax authority introduces controls to better protect tax-payers against spoofing crime
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