The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
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Customers will still have the option of receiving paper statements if they wish to
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The planned strike for much of December will lead to travel upheaval for passengers
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A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
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An investigation has found that the organisation tried to “silence” affected customers and was slow to correct the problem
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The trial is seeking to improve the customer experience and reduce delays
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Treasury Committee report criticises the level of IT failures at banks
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The UK’s biggest payday lender has fallen into administration, leaving thousands of customers in limbo
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The move by the industry watchdog comes after a series of recent failures by suppliers
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Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
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A network outage affected tens of thousands of users
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Oil and gas giant will help customers reduce their CO2 footprint
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Company to co-brand stores with EE and repatriate support centres
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Vodafone customers unable to reach operator after incorrect roaming charges applied
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Increased insurance premiums after renewals costing £200 extra per person a year on average
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