Cashier goes the extra mile for customers

11th May 2016

A supermarket cashier who went above and beyond to calm a customer’s children has been recognised on social media for her efforts.

Amanda Wilkins described how a cashier named Lin stepped in when her children had a “meltdown” while she was shopping at a branch of Morrisons. Lin invited the children to help scan their mother’s shopping – “a dream come true” for Wilkins’ daughter Holly, which quickly put an end to the tantrum.

In a Facebook post, the mother of two thanked the cashier for her kind intervention and praised her patience. “It melts my heart to come across people who are prepared to go the extra mile,” she wrote. “Little acts of kindness make a massive difference to my world. I hope this gets back to her and she knows how much we appreciate it.” 

Simon Nellis, Lin’s line manager, was quick to congratulate her. “I make a massive fuss of my team when they do great, natural things for our customers like this and they also go on our wall of fame,” he commented. “I can now do this with Lin.” 

Samantha Elliott, another customer, had also witnessed Lin’s kindness: “Our daughter adores her,” she posted. “Lin has always made such a fuss over our little girl Bella and even let Bella sit in her fab car when we spotted her leaving work one day. Morrisons are very lucky to have such a lovely lady working there.” 

The post has now been shared 95,000 times. The number of shares is testament to the fact that the helpfulness and competence of staff are two key priorities for customers, according to findings from the latest UK Customer Satisfaction Index published by the Institute of Customer Service. 

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