Customer Satisfaction Award winners revealed

13th Mar 2017

Thirteen organisations from a variety of UK industries have been unveiled as the country’s best for customer service at the 2017 UK Customer Satisfaction Awards ceremony, held at the Hilton on Park Lane this week.

Now in its seventh year, the annual awards, run by The Institute of Customer Service, celebrate UK customer service achievements across the public, private and voluntary sectors.

Companies including Bupa, Virgin Money and Nationwide Building Society were rewarded for striving to place customer service at the heart of their business strategy, while building a sustainable culture of customer service within their organisation.

Jo Causon, CEO of The Institute of Customer service, says: “Those organisations recognised by the Customer Satisfaction Awards have gone above and beyond to achieve outstanding service, and offer a standard for companies and individuals across the UK to aim for over the coming year. I would like to congratulate every one of our winners – and all those who were shortlisted – and commend the excellent experience they are offering to their customers.”

The winners were:

Morrison Utility Services Customer Focus Award – SME


TLF Research Best Return on Customer Service Investment


Customer Focus Award - Large Enterprise

Mitie Client Services

Customer Satisfaction Innovation Award

Claims Consortium Group

Oracle Quality Service Provider of the Year Award

Pension Insurance Corporation

The NEC Customer Feedback Strategy Award

Cabot Credit Management

Hitachi Capital (UK) Best Customer Service Co-Creation/Collaboration Award

Legal & General Retail Investments

Callcredit Employee Engagement Strategy Award

Carillion Customer Experience Centre

Grass Roots Best Use of Customer Insight Award

Virgin Money

InMoment Customer Commitment Award


Rant & Rave Best Customer Satisfaction Strategy Award

Hitachi Capital Consumer Finance

Auto Windscreens Customer Service Strategic Leadership Award

Kathryn O’Brien, Customer Experience Director – TransPennine Express

VocaLink Best Application of Technology Award

Nationwide Building Society

The ABa Quality Monitoring Best Customer Experience Award

Pension Protection Fund

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