8th Mar 2018
A Greggs driver won plaudits for the company last week after handing out free food to motorists stranded by snow.
Jon Gowing gave away cakes, pasties and doughnuts to unfortunate road users stuck on the A1 in Lindisfarne Northumberland. Speaking to Heart radio, he said: “I’ve been giving out whatever I’ve got in the back – the doughnuts, biscuits and all of that stuff. I walked up and down the A1 just handing stuff out.”
One beneficiary of Gowing’s act of kindness was motorist Les Goff. Speaking to The Mirror he said: “I was walking back down the hill when I saw the Greggs guy at the back with the tail-lift and he just said: 'Do you want some cakes'?
“He asked me to take some to the other drivers and he walked up the traffic and I walked down the traffic with doughnuts, vanilla slices and cakes, handing them out.
“He was a top guy. He said if he hadn't delivered them by a certain time, they would go to waste.”
In the latest UK Customer Satisfaction Index from The Institute of Customer Service, Greggs was the second best-rated organisation after local restaurants and takeaways.
Its score of 84 out of 100 was well above the UK all-sector average of 78.1 and the leisure sector average of 80.
“We are incredibly proud of Jon and his act of kindness in what must have been a very tough situation for him and all the other poor people stuck on the A1 in this cold weather,” Roisin Currie, people and retail director at Greggs told The Independent.
“We hope that his kind gesture was able to help make everyone's day a little bit better. Well done again Jon, a shining example of how we do things at Greggs.”