HSBC customers locked out of online accounts

30th Nov 2018

An IT failure led to some HSBC online banking customers being locked out of their accounts on Black Friday. 

HSBC, the UK’s largest bank, was the latest to be hit by IT problems, with Barclays, RBS and TSB having all experienced problems this year. 

A number of customers took to social media to express their frustration at being locked out of their accounts on the busiest shopping day of the year. 

HSBC tweeted that customers were experiencing “intermittent issues” when logging into the lender’s mobile app, while a further tweet stated: “You can continue to use our online banking services. We’re very sorry for any inconvenience.” 

By coincidence the problems occurred on the same day that MPs launched a probe into the string of IT failures that have beset major banks.  

The Treasury Committee, which is chaired by Nicky Morgan, will look at how banks can better prevent problems and, if they do occur, respond to them more effectively.

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