Marriott teams up with Amazon Alexa to launch a virtual concierge

22nd Jun 2018

Marriott International has partnered with Amazon for the launch of Alexa for Hospitality. The next-generation butler service enables guests to order room service, request more towels or even ask for restaurant recommendations, all through the Amazon Echo in their room.

As well as providing concierge and check-out services, Alexa can also control in-room technology, such as the lights and blinds. Later this year, hotel guests will be able to temporarily link their Amazon account to the Echo, so they can listen to their music playlists or audiobooks during their stay – although there are no plans to allow shopping through the hotel version of Alexa.

“Customers tell us they love how easy it is to get information, enjoy entertainment and control connected devices by simply asking Alexa, and we want to offer those experiences everywhere customers want them,” said Daniel Rausch, a vice president at Amazon.

“Alexa for Hospitality makes your hotel stay a little bit more like being at home and gives hospitality providers new ways to create memorable stays for their guests,” he added.

Marriott will place Amazon Echo speakers in 10 of its hotels this summer, after which Alexa for Hospitality will be available to selected hoteliers by invitation.

“Marriott has a long track record of innovating for our guests, and we’re thrilled to be among the first to offer Alexa for Hospitality,” commented Jennifer Hsieh, vice president of customer experience innovation at Marriott International. “So many of our guests use voice technology in their home, and we want to extend that convenience to their travel experience.”

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