31st Mar 2017
A Starbucks employee was surprised last week after a customer returned with a card to apologise for being rude earlier in the week.
Barista, Andrew Richardson, had served the woman at the drive-thru window the day before, when she took issue with the store having run out of coffee carriers.
She returned the next day, handing him an envelope that contained the card and a $50 tip.
In her note she wrote: “Yesterday at your drive thru we had a less than cheerful encounter. At no fault of yours you were out of carriers and said you could not take my empty cup (trash). I was less than understanding and my manner was curt. I need to apologise.
“The thought of leaving a trail of unkindness like that is not the path I want to reflect. Not for you, not for me. You are a young man, clearly working hard to build a fortune and you should be commended. Keep your attitude of cheer and hope. Stay hopeful no matter what kind of people cross your path (or drive-thru).”
Richardson was so touched he uploaded an image of the card to social media site, Reddit. Commenting on his post, he said: “One thing I’ve really experienced in customer service is misplaced anger and frustration. People have a very hard time venting and healthily getting rid of their anger and they end up taking it out on others.
“I get it from customers, my fellow co-workers, my manager, and many others. I try not to let my anger and frustration influence my behaviour much.
“Obviously, it still happens at times, I’m not perfect. I still try to put on a happy face and be helpful even when I’m angry and super negative on the inside. It definitely has helped with my interactions.”