Ryanair customers criticise delays at Stansted

10th Aug 2018

Ryanair passengers faced lengthy queues and delays at check in desks at Stansted Airport this week.

Disgruntled customers took to Twitter to blast the airline over the lengthy early-morning queues on Wednesday, with some blaming a lack of staff to deal with the problem, while others said that they missed their flights because of the delays.

In response, the airline claimed that the lengthy queues were caused by a knock-on effect from flights cancelled on Tuesday evening due to forecast thunderstorms.

A Ryanair spokesperson said: “Ryanair sincerely apologise for these weather disruptions and further delays which are beyond our control.”

The fresh problems came in the wake of similar events at the end of July, when scores of Ryanair flights serving Stansted were cancelled or delayed due to adverse weather conditions, as thunderstorms led to airspace restrictions that affected all airlines.

Air traffic control staff shortages in France, Germany, Greece and Croatia also exacerbated the situation for Ryanair, contributing to delays and cancellations to a number of 'first wave' flights.

The airline – which scored 64.4 in the July 2018 UK Customer Satisfaction Index from The Institute of Customer Service, well below the Transport sector average of 72.5 – is set to be hit by fresh chaos today, with the onset of strikes by Irish, Swedish and Belgian pilots. Ryanair has been forced to cancel 146 flights in total, which will affect some 25,000 passengers.

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