Smaller energy suppliers outperform Big Six rivals

30th Jan 2020

Small and medium-sized energy suppliers are outperforming their ‘Big Six’ counterparts, according to a customer satisfaction survey by consumer group Which? 

The survey of 8,385 UK adults asked consumers to rate their energy suppliers on criteria including value for money, customer service, bill accuracy and digital tools. 

Octopus Energy was ranked number one with a score of 83%, while other small and medium-sized energy suppliers also scored highly, with second place being taken by Ebico, (79%), while Bulb and Pure Planet shared third place with a score of 78%.  

Small and medium-sized firms dominated the top of the rankings, in contrast to their more established ‘Big Six’ rivals. Out of the Big Six, SSE and E.ON were the highest placed, coming joint 24th in the table. Scottish Power is in the bottom three, with a score of 51%. 

Customers who used Big Six firms as providers were also more likely to have experienced problems on average, according to the survey. 

Natalie Hitchins, Head of Home Products and Services at Which?, said: “Consumers have dozens of energy suppliers to choose from – and it is clear that some newer challenger providers are better than their larger counterparts at keeping customers happy and delivering a better service. 

“Customers shell out hundreds, sometimes thousands, of pounds a year on their gas and electricity bills so it is right that they expect good service from their energy supplier.”

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