Uber concealed data breach that hit millions of customers

23rd Nov 2017

Ride-sharing firm Uber concealed a hack that affected the data of 57 million customers and drivers wordwide, the company has confirmed.

The company paid hackers around $100,000 to delete data, which included names, email addresses and mobile phone numbers.

“While we have not seen evidence of fraud or misuse tied to the incident, we are monitoring the affected accounts and have flagged them for additional fraud protection," said Uber's chief executive, Dara Khosrowshahi.

"None of this should have happened, and I will not make excuses for it," he added.

"While I can't erase the past, I can commit on behalf of every Uber employee that we will learn from our mistakes."

The company’s chief security officer, Joe Sullivan, has left the company following the news.

Uber have offered their drivers free credit monitoring protection. However, the company has revealed that customers will not be offered the same service.

Regulations require businesses to disclose significant breaches of data, and Uber has admitted it failed to do so on this occasion.

The company was fined $20,000 in January after it came to light that it had failed to disclose a less serious breach in 2014.

In a recent blog, Jo Causon, chief executive of The Institute of Customer Service, warned of the impact data breaches can have on businesses.

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