14th Mar 2018
A total of 14 organisations and individuals from a number of sectors have been named as the best in the country for customer service in a ceremony held at the Hilton on Park Lane in London.
The 125 shortlisted organisations included well-known high street brands as well as small public sector businesses.
Among the winners were TalkTalk, Honda Financial Services, Virgin Money and Electricity North West. Her Majesty’s Passport Office won the ‘Best Customer Satisfaction Strategy Award’ and CODE Student Accommodation won a ‘Customer Focus’ award.
Jo Causon, CEO of The Institute said: “What’s clear from this year’s entries is the extent to which organisations are determined to get things right first time, embed a customer service ethos at every level, and fuse the functional and emotional impact of experiences – which is not easy in such a competitive economic environment.
“And while there is no room for complacency - even amongst those who lead the pack - it suggests that we are moving towards a future where great customer service becomes the differentiator that truly makes a difference, and that’s something really worth celebrating.”
The awards were started by The Institute of Customer Service eight years ago and showcase the organisations that keep customer experience at the heart of their business strategies, as well as those that build a sustainable culture of customer service within their organisation.
Causon said: “I would like to congratulate every one of our winners – and all those who were shortlisted – and commend their unwavering focus on driving customer satisfaction.”
To see the full list of winners, click here.