TSB and Lloyds have said the first £500 of customers’ overdrafts will be interest-free, to help cash-strapped customersread more
Customers are being contacted in departure-date order and are being offered fee-free rebookingread more
Despite a lower score than last year, the sector continues to rank the highest in the UK Customer Satisfaction Indexread more
The sector received a score of 79.9 in the January UKCSI; higher than the average but lower than the same time last yearread more
Encouragement of card payments to limit cross-contamination risks forgetting the more vulnerable who rely on cash, warns LINKread more
The food delivery company will test staff contributing to the food supply effort, but will hand tests over to the NHS if requiredread more
Individuals who cannot leave home or afford to top up energy meters as a result of the pandemic will not have their energy cut offread more
People staying home as a result of COVID-19 will receive a refund on train tickets as part of emergency measures to sustain the rail networkread more
The pet supply store drafted a letter to help its staff apply for emergency school childcare during the coronavirus pandemicread more
Satisfaction in the sector has fallen by 0.9 points in the January 2020 UK Customer Satisfaction Indexread more
Seven in 10 people want their banks and savings providers to be more open about where their money is being investedread more
Some of the UK’s rail services could be axed after a significant drop in passengersread more
A breach left the data of 900,000 people unsecured and accessible onlineread more
British Airways, Ryanair and easyJet have cancelled hundreds of flights, offering customers refunds and re-bookingsread more
Despite a year-on-year drop of 1.4 points, the insurance sector still ranks higher than the UK all-sector averageread more
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