The government is launching an inquiry into the use of fluctuating, personalised prices in the online retail sphereread more
Slight increase on its July 2017 UKCSI score fails to mask the poor performance of the sectorread more
Reviews on the feedback website suggest customer dissatisfaction with the department store chainread more
Bookmaker accused of failing customers who showed signs of problem gamblingread more
Customer satisfaction remains fair, while the rate of those experiencing a problem is the lowest of any sector.read more
Pilot scheme in London offers a two-hour express deliveryread more
Work and Pensions Committee finds that contingent selling fees should be banned by the FCA to protect pensionersread more
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