Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeysread more
Leisure is the fourth highest rated sector for customer service in the UKread more
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector averageread more
The bank has refused to provide full refunds, citing “grossly negligent” customer behaviourread more
The sector is ranked twelfth out of 13 in the latest UKCSIread more
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