The banks failed to warn some customers that they had fallen into the red and were liable for penalty feesread more
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011read more
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfactionread more
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSIread more
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector averageread more
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