ICO imposes penalty after ruling that company disregarded direct marketing rulesread more
The sector is the third highest rated for customer satisfactionread more
Providers that exploit loyal customers are in the firing line in the face of new government proposalsread more
Error could mean people have planned retirement funds with inaccurate informationread more
Footfall at UK stores falls to its lowest point since January 2013read more
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sectorread more
A new watchdog ruling aims to tackle ‘loyalty penalty’read more
A survey indicates that 47% of digital-only customers keep less than £1,000 in their accountsread more
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector averageread more
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railwaysread more
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw moneyread more
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