Five broadband and landline providers will now compensate customers automatically when services fall short
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National Audit Office says that regulators need to prove that they are protecting customers properly
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Oil giant takes on ‘big six’ suppliers
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The retailer will cut prices in the event of a no-deal Brexit
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Delays caused by French customs officers holding industrial action
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Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
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The number of consumers visiting retail stores fell by 2% year on year
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The new contactless card enables a spend of over £30
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The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
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A BBC investigation has found that supermarkets aren’t playing fair when it comes to the marketing of certain products
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The sector’s UKCSI score of 71.8 is its lowest since July 2009
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Customers stand to benefit from overhaul of train ticketing system
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Collapse of the airline leaves some customers out of pocket and in limbo
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The rate at which the Ombudsman has found in favour of customers has doubled in a year
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