Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railwaysread more
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw moneyread more
The cigarette giant may be putting profits above the health of its customers according to health expertsread more
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sectorread more
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeysread more
Leisure is the fourth highest rated sector for customer service in the UKread more
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector averageread more
The bank has refused to provide full refunds, citing “grossly negligent” customer behaviourread more
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