Sector sees first fall since 2016 but remains above UK averageread more
The majority of products bought online failed compliance checksread more
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13read more
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awarenessread more
The banks failed to warn some customers that they had fallen into the red and were liable for penalty feesread more
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011read more
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