Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
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Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
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The cigarette giant may be putting profits above the health of its customers according to health experts
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Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
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Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
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Deal blocked by UK’s competition watchdog over fears it would raise prices for consumers
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A new code of conduct will help customers who have been scammed
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Customer survey shows satisfaction levels are low with Big Four providers
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Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
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Leisure is the fourth highest rated sector for customer service in the UK
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Customers were allegedly filmed in order to get them to spend more
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The installation of pressure pads would allow airlines to better account for fuel usage
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A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
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The bank has refused to provide full refunds, citing “grossly negligent” customer behaviour
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