Disgruntled customers will now be able to appeal to Dispute Resolution Ombudsmanread more
Sector’s score is unchanged, remains 2.5 points below the UKCSI all-sector averageread more
Overrunning engineering works crippled services into and out of Waterlooread more
The sector’s score is 2.1 points below the UKCSI all-sector averageread more
The government is launching an inquiry into the use of fluctuating, personalised prices in the online retail sphereread more
Slight increase on its July 2017 UKCSI score fails to mask the poor performance of the sectorread more
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