Cathryn Ross, Ofwat’s chief executive, highlights the importance of placing customer service at the heart of strategic business decisionsread more
Employee engagement is vital for good customer service, but changes in the workplace have made it more challenging to achieveread more
Relationships are paramount in business. Here are seven ways to ensure yours help you deliver top-quality customer serviceread more
Jo Causon, chief executive of the Institute of Customer Service, discusses why customer service is a boardroom issueread more
Two UK banks have shown their commitment to customer service excellence with the launch of a new service for those who are hard of hearingread more
Naked Wines shares its top tips for keeping customers happyread more
The Institute’s research reveals a number of areas that organisations should measure to gauge customer satisfaction levelsread more
How transforming customer service through digital technology rebooted easyJetread more
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