The Queen’s 65th speech to parliament sets out some key milestones for customer-facing organisationsread more
British Airways may bring in a premium food range in response to changing customer prioritiesread more
Investing in staff training and development is an essential part of customer service leadership, healthy fast food chain Leon has shownread more
These public sector organisations have shown that collaboration can make all the difference to customer serviceread more
Research from the Institute of Customer Service suggests the factors that drive customer satisfaction are changing. So how should organisations respond?read more
The latest research from the Institute of Customer Service acts as a benchmark for customer satisfaction across Europe. Here are five key findings from the reportread more
Cathryn Ross, Ofwat’s chief executive, highlights the importance of placing customer service at the heart of strategic business decisionsread more
Employee engagement is vital for good customer service, but changes in the workplace have made it more challenging to achieveread more
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