Customer service strategies need to adapt to meet the demands of the digital ageread more
Merging organisations should avoid the temptation to simply focus on the financial and legal aspects of the deal, and ensure they also prioritise customer needsread more
Employers need to equip employees with better customer service skills, a new report revealsread more
Organisations need to concentrate on the whole service experience if they are to regain trustread more
Global threats to businesses are growing, which makes customer service all the more importantread more
The merging of the UK’s largest fixed-line and mobile telecoms businesses could have major implications for customers and businesses alikeread more
How a focus on responding to customers’ changing needs has helped to produce an award-winning delivery serviceread more
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