Organisations are increasingly looking to integrate different business models to enhance their customer service strategies. But what is the best way to adopt a hybrid approach?read more
David MacLeod, who co-authored a report entitled Engaging for success, believes employee engagement is the key to unlocking growthread more
Morrisons will deliver groceries to Amazon’s customers, in a deal that acknowledges the changing business landscaperead more
Customer management specialists Professor John Murphy and Doctor Ram Raghavan provide insight into eight customer behavioursread more
Customer service strategies need to adapt to meet the demands of the digital ageread more
Merging organisations should avoid the temptation to simply focus on the financial and legal aspects of the deal, and ensure they also prioritise customer needsread more
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