These public sector organisations have shown that collaboration can make all the difference to customer serviceread more
Research from the Institute of Customer Service suggests the factors that drive customer satisfaction are changing. So how should organisations respond?read more
The latest research from the Institute of Customer Service acts as a benchmark for customer satisfaction across Europe. Here are five key findings from the reportread more
Cathryn Ross, Ofwat’s chief executive, highlights the importance of placing customer service at the heart of strategic business decisionsread more
Employee engagement is vital for good customer service, but changes in the workplace have made it more challenging to achieveread more
Relationships are paramount in business. Here are seven ways to ensure yours help you deliver top-quality customer serviceread more
Jo Causon, chief executive of the Institute of Customer Service, discusses why customer service is a boardroom issueread more
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