Stephen Hampshire argues that customer satisfaction surveys can help organisations make significant improvements to service levels, but only if they motivate employees to take actionread more
We consider current customer satisfaction trends in local public servicesread more
Sales can provide a great boost for retailers, but the gains are likely to be short-term if they’re not backed up with well thought-through customer serviceread more
A new report by Hay Group shows a clear correlation between engaged employees and satisfied customersread more
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