The UK’s population is ageing and will do so for the foreseeable future. How should businesses adapt their customer service strategies in response?
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Follow these straightforward steps to ensure you don’t lose out to competitors
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Marks and Spencer’s half-year results show the importance of a long-term service strategy
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The sector performed well in the Institute’s latest UK Customer Service Index, but banks could still work harder for customers
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The latest survey results from the Institute of Customer Service suggest businesses should focus on service, not compensation
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How to ensure your business stays on top of changing customer expectations and developing trends
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Now’s the time to integrate social media management into other customer service practices, according to the latest research
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Satisfaction among consumers may have improved, but there is still plenty we can learn from the latest UK Customer Satisfaction Index
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We could be creating more data than we know what to do with, so how do we identify what’s useful?
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We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
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