Passengers now have additional customer service channel through which to communicateread more
The sector remains the strongest in the UK for customer satisfactionread more
Iceland topped the UKCSI for the sector with a score of 83.2read more
“Lend a Hand” deal caters towards cash-strapped millennials who are struggling to get on the property ladderread more
Airlines have been criticised for withholding information regarding flight cancellationsread more
Competition has led to high street banks offering increasingly generous incentives to attract prospective customersread more
Restaurants listed on the platform have been providing incorrect allergens information – while over 100 have hygiene ratings of zeroread more
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding Januaryread more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.