A new watchdog ruling aims to tackle ‘loyalty penalty’read more
A survey indicates that 47% of digital-only customers keep less than £1,000 in their accountsread more
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector averageread more
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railwaysread more
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw moneyread more
The cigarette giant may be putting profits above the health of its customers according to health expertsread more
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sectorread more
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeysread more
Leisure is the fourth highest rated sector for customer service in the UKread more
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