We consider current customer satisfaction trends in local public servicesread more
Sales can provide a great boost for retailers, but the gains are likely to be short-term if they’re not backed up with well thought-through customer serviceread more
A new report by Hay Group shows a clear correlation between engaged employees and satisfied customersread more
The sector performed well in the Institute’s latest UK Customer Service Index, but banks could still work harder for customersread more
How to ensure your business stays on top of changing customer expectations and developing trendsread more
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