Overrunning engineering works crippled services into and out of Waterlooread more
The sector’s score is 2.1 points below the UKCSI all-sector averageread more
The government is launching an inquiry into the use of fluctuating, personalised prices in the online retail sphereread more
Slight increase on its July 2017 UKCSI score fails to mask the poor performance of the sectorread more
Reviews on the feedback website suggest customer dissatisfaction with the department store chainread more
Bookmaker accused of failing customers who showed signs of problem gamblingread more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.