Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeysread more
Leisure is the fourth highest rated sector for customer service in the UKread more
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector averageread more
The bank has refused to provide full refunds, citing “grossly negligent” customer behaviourread more
The sector is ranked twelfth out of 13 in the latest UKCSIread more
Oil giant takes on ‘big six’ suppliersread more
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