Customer satisfaction remains fair, while the rate of those experiencing a problem is the lowest of any sector.read more
Pilot scheme in London offers a two-hour express deliveryread more
Work and Pensions Committee finds that contingent selling fees should be banned by the FCA to protect pensionersread more
The Consumer Council for Water has told three water companies to improve customer service following complaintsread more
Roaming charges could be reintroduced in the event of a “no deal”read more
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.