A process of approval based on national standards.
What is meant by Added Value?
A process involving a considered judgement.
Where organisations compare themselves as against other comparator organisations or standards
Seeking the right way to do something.
Many trade associations and professional bodies have a Code of Practice that guides members on how they should conduct their business.
Although a competitor is an organisation that offers products or services that are similar to those offered by your organisation. Your organisation may have the competitive advantage.
When a customer feels strongly enough that his or her customer expectations have not been met, he or she may make a complaint.
Many organisations try to keep ahead of competitors by providing better customer service. If competitors also do this, organisations have to keep improving their customer service to stay ahead.
A contract is an agreement between two parties that can be enforced by law. A contract does not have to be in writing but it is more difficult to prove if it is not in writing.
Continuous professional development
A customer is somebody who receives customer service from a service deliverer.
A customer centric approach is one in which a positive consumer experience is created at the point of sale and post-sale.
A customer charter is a set of standards or code of practice that sets out to the customer the standard of service to expect, what to do if something goes wrong, and how to make contact.
Harnessing the skills and enthusiasm of customers.