8th Jun 2015
Many trade associations and professional bodies have a Code of Practice that guides members on how they should conduct their business.
Most Codes of Practice include guidance on how to deal with customers. In particular they usually cover how members should deal with complaints and customer problems.
Codes of Practice do not have the same kind of authority as regulation and legislation. However, if a member always ignores a Code of Practice, the association or professional body may make it very difficult for that member to continue in business.