Contract

19th Oct 2017


A contract is an agreement between two parties that can be enforced by law. A contract does not have to be in writing but it is more difficult to prove if it is not in writing.  Sometimes customer service can become part of a contract, usually if there has been an agreement put in writing. It is generally recognised that if a customer or service deliverer has to use the contract to enforce the agreement, customer satisfaction has not been achieved.

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