Customer rights

19th Oct 2017

Once somebody has been recognised as a customer by law, he or she has certain legal rights. These change as the law changes but customer rights are generally increasing. The most important customer rights in the United Kingdom are granted by the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, the Trade Descriptions Act 1968, the Consumer Protection Act 1987 and the Distance Selling Regulations 2000. As customers’ rights are focused on in Parliament legislation surrounding data protection will also be a factor.

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