It has been one year since The Institute launched Codes of Practice, designed to strengthen the approval and quality requirements for Institute approved Assessors and Trainers, and it's now time to begin monitoring adherence to them.read more
Independent energy data management provider, IMServ Europe Ltd, has been successfully re-accredited with the Institute of Customer Service ServiceMark accreditation for a further three years, following a thorough 6 month assessment review.read more
Institute member Hitachi Capital Business Finance have launched a new way of businesses being able to buy assets - in a bid to help more small businesses feel more comfortable with investing and using finance.read more
Covéa Insurance's Kelly Morris discusses her unique approach to creating a customer-centric claims culture.read more
EEF Venues owns and runs Woodland Grange, a venue where customer service can make the difference between a great customer experience and a good one. Here they discuss how customer service is prioritised with Debbie Beacham, the operations manager, highlighting how she delivers great service.read more
Institute member, EEF Venues, share their experiences of National Customer Service Week 2016read more
The accreditation recognises Openwork's commitment to customer service and quality in its qualifications programmeread more
City University London have been celebrating their ServiceMark with Distinction accreditationread more
ServiceMark achievement unveiled for tax groupread more
Pension Insurance Corporation (PIC), a specialist insurer of defined benefit pension funds, has been accredited with ServiceMark. PIC is currently the only company in the bulk annuity sector to have attained this distinction.read more
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