It has been one year since The Institute launched Codes of Practice, designed to strengthen the approval and quality requirements for Institute approved Assessors and Trainers, and it's now time to begin monitoring adherence to them.
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Cambridge English Assessment build skills across the organisation.
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Independent energy data management provider, IMServ Europe Ltd, has been successfully re-accredited with the Institute of Customer Service ServiceMark accreditation for a further three years, following a thorough 6 month assessment review.
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Institute member Hitachi Capital Business Finance have launched a new way of businesses being able to buy assets - in a bid to help more small businesses feel more comfortable with investing and using finance.
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Find out the outcomes of the Consultation on the draft Codes of Practice for Trainers and Assessors held in February
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Covéa Insurance's Kelly Morris discusses her unique approach to creating a customer-centric claims culture.
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We are delighted to announce that our new Business Benchmarking platform is now live.
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EEF Venues owns and runs Woodland Grange, a venue where customer service can make the difference between a great customer experience and a good one. Here they discuss how customer service is prioritised with Debbie Beacham, the operations manager, highlighting how she delivers great service.
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Institute member, EEF Venues, share their experiences of National Customer Service Week 2016
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The accreditation recognises Openwork's commitment to customer service and quality in its qualifications programme
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City University London have been celebrating their ServiceMark with Distinction accreditation
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ServiceMark achievement unveiled for tax group
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Pension Insurance Corporation (PIC), a specialist insurer of defined benefit pension funds, has been accredited with ServiceMark. PIC is currently the only company in the bulk annuity sector to have attained this distinction.
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Acenden has become the latest to join the ranks of organisations with ServiceMark accreditation.
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Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.
