Find out the outcomes of the Consultation on the draft Codes of Practice for Trainers and Assessors held in February
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Covéa Insurance's Kelly Morris discusses her unique approach to creating a customer-centric claims culture.
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We are delighted to announce that our new Business Benchmarking platform is now live.
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EEF Venues owns and runs Woodland Grange, a venue where customer service can make the difference between a great customer experience and a good one. Here they discuss how customer service is prioritised with Debbie Beacham, the operations manager, highlighting how she delivers great service.
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Institute member, EEF Venues, share their experiences of National Customer Service Week 2016
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The accreditation recognises Openwork's commitment to customer service and quality in its qualifications programme
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City University London have been celebrating their ServiceMark with Distinction accreditation
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ServiceMark achievement unveiled for tax group
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Pension Insurance Corporation (PIC), a specialist insurer of defined benefit pension funds, has been accredited with ServiceMark. PIC is currently the only company in the bulk annuity sector to have attained this distinction.
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Acenden has become the latest to join the ranks of organisations with ServiceMark accreditation.
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Institute Account Director Sue Hopson presents Neil Forster, CEO of Ingenious, with Ingenious’ membership plaque.
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Thames Water Customer Service team has been awarded The Institute of Customer Service TrainingMark accreditation.
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