24th Jan 2016
Motability Operations have just been assessed for - and have achieved - the Institute's ServiceMark accreditation. Scoring an overall customer satisfaction index of 95.6 out of 100 they achieved this with distinction.
As part of the assessment, Motability Operations were assessed on the way they treat individual customers, with results scoring 9.6 out of 10. The company also scored highly (9.7) for the way in which they handle enquiries and provide quality information (9.5).
The photograph shows their Account Director from The Institute, Liz Thomas, presenting the ServiceMark certificate to the senior executive team.