9th Feb 2015The ServiceMark process took Premier six months to achieve, which is considered to be a short period of time for a first time applicant.
Paul Couchman, managing director, Premier, said: “The benefits this accreditation brings will be to demonstrate to both customers and employees that we are committed to service improvements and increasing our efficiency. We hope that it will increase customer retention, but also to engage and motivate our staff.
“Premier was founded with the mission to provide services to clients based on providing exceptional standards of customer care, quality and delivery. Measuring and improving the customer experience is fundamental to what we do and achieving the The Institute’s ServiceMark is independent recognition of the standards of service we provide. We will continue to use this accreditation as a system and mechanism for continually monitoring and improving our customers’ experience.”