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For any further information or to organise an interview with Jo Causon please contact our Marketing & Communications Director David Dagger at [email protected]

Jo Causon took up her appointment as chief executive of the Institute in March 2009 having been director of marketing and corporate affairs at the Chartered Management Institute since July 2005. She previously held director roles in brand and business consulting and prior to that was both head of group marketing and strategic executive to the director-general at City & Guilds. Jo also has over eleven years experience in the financial services sector.

Under Jo's leadership the Institute has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers. She also believes that by working to develop customer service excellence organisations will not only survive the current challenging economic conditions but will also prosper and help to lift the UK out of recession earlier than would otherwise have been the case.

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