For any further information or to organise an interview with Jo Causon, Brian Weston or Mike Petrook please contact Kindred PR who run our press office. Kindred can be contacted by email ICS@kindredagency.com
Jo Causon took up her appointment as chief executive of the Institute in March 2009 having been director of marketing and corporate affairs at the Chartered Management Institute since July 2005.
She previously held director roles in brand and business consulting and prior to that was both head of group marketing and strategic executive to the director-general at City & Guilds. Jo also has over eleven years experience in the financial services sector.
Under Jo's leadership the Institute has worked in partnership with its members and other stakeholders in realising the increased return on investment that excellent customer service can deliver and the role it can play as a motivator for those working within an organisation, enabling those organisations to keep their talent as well as their customers. She also believes that by working to develop customer service excellence organisations will not only survive the current challenging economic conditions but will also prosper and help to lift the UK out of recession earlier than would otherwise have been the case.
Brian is responsible for the all of the Institute’s products and services, research and insight.
Previously Brian worked at BT for 18 years, beginning his career as a customer service manager followed by a variety of marketing, commercial and strategy roles focused on the Corporate, small and medium business and government markets.
Brian was educated at New College, Oxford and has an MSC in European Policy and Management at Birkbeck College, University of London.
Mike is a senior communications professional, with almost 20 years experience engaging external and internal stakeholders.
Covering topics as diverse as economic growth, the state of the NHS, cyber security and the state of management and leadership across the FTSE350, Mike is a regular commentator across broadcast, print and online media.
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