Announcing the UK Customer Satisfaction Awards 2017 finalists

11th Nov 2016

11 November 2016 – The Institute of Customer Service is delighted to announce this year’s UK Customer Satisfaction Awards finalists.

Customer Focus Award – Large Enterprise
Arval UK
Barclays
Home Group
Intercity Technology
Kindertons Accident Management
Mitie Client Services
Naked Wines
Openreach
Pension Insurance Corporation
The NEC

Vocalink Best Application of Technology Award 
The Association of Accounting Technicians
Berkeley Group
Bupa
Cunningham Lindsey
Lloyds Bank International
National Express
Nationwide Building Society
Openreach
Close Brothers Retail Finance
Countrywide Conveyancing Services

Hitachi Capital Best Customer Service Co-Creation/Collaboration Award 
Ageas
TSB
Carillion
Legal & General Retail Investments
Nationwide Building Society
Osborne
Staffordshire County Council
Scottish Power Energy Networks
Lloyds Bank International
Morrison Utility Services

Rant & Rave Best Customer Satisfaction Strategy Award
Barclays
Celtic & Co
Hitachi Capital Consumer Finance
Lloyds Bank International
Auto Windscreens
Suzuki GB
Acenden
XLN Telecom
YHA
Northumbrian Water

Grass Roots Best Use of Customer Insight Award
Altro
Barclays
Covéa Insurance
Hitachi Capital Consumer Finance
Home Group
Macmillan Cancer Support
Red Funnel Ferries
Wulvern Housing Association
Virgin Money
Morrison Utility Services

InMoment Customer Commitment Award
AFI
Arval UK
Berkeley Group
Bupa
Countrywide Conveyancing Services
Essilor
Intercity Technology
VocaLink
Auto Windscreens
Claims Consortium Group

The NEC Customer Feedback Strategy Award
1st CENTRAL
Eurest
Cabot Credit Management
Echo Managed Services
EDF Energy
Her Majesty’s Passport Office
RSA Insurance
South West Trains
Virgin Money
Thames Water

Morrison Utility Services Customer Focus Award – SME
A.S.A.P. Supplies
Adestra
Wellworking

Customer Satisfaction Innovation Award
Barclays
Geoffrey Insurance
intu
MSC Industrial Supply Co
National Express
Prudential
BMW Group UK
TransPennine Express
Claims Consortium Group
UK Power Networks

Auto Windscreens Customer Service Strategic Leadership Award
Rob Smale, Claims Director – Ageas
Mark Newton, Assistant Chief Constable, Crime – British Transport Police
Chris Mellor, Head of Customer Service – Hitachi Capital Consumer Finance
Greg Reed, Chief Marketing Officer – HomeServe Membership
Vinay Parmar, Customer Experience Director – National Express
Nick Sterling, Managing Director – Osborne Property Services
John Geddess, Commercial Development Director – Alliance Healthcare
Nigel Howell, Chief Executive – FirstPort
Kathryn O’Brien, Customer Experience Director – TransPennine Express
Peter Reid, Island Director & Head of Banking Operations – Lloyds Bank International

Quality Service Provider Award
Callcredit Information Group
Countrywide Conveyancing Services
East Midlands Trains
Essilor
Hitachi Capital Consumer Finance
Holland & Barrett
London South Bank University
Macmillan Cancer Support
Pension Insurance Corporation
Canary Wharf Management

TLF Research Best Return on Customer Service Investment
Barclays
Essilor
Intercity Technology
Black&Callow

Employee Engagement Strategy Award
AFI
TSB
Carillion
Countrywide Conveyancing Services
Covéa Insurance
Intercity Technology
JD Williams
M2
YPO
Zen Internet

ABa Quality Monitoring Best Customer Experience Award
Affinity Water
TSB
Cabot Credit Management
EDF Energy
Osborne
VitalityHealth
Pension Protection Fund
YHA
Oriel Services
Yorkshire Water

Winners will be announced at the UK Customer Satisfaction Awards ceremony on 7 March 2017. Tables and individual tickets can be purchased here, and more information about the Awards can be found on The Institute of Customer Service website.

Ends


Notes to editors


For further information please contact:


Helen Glover or Mike Petrook (Institute press office)

E: [email protected] or [email protected]

T: 020 7260 2698 (Helen) or 020 7260 2631 (Mike)

About The Institute of Customer Service

The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance.  The Institute is a membership body with a community of over 500 organisational members – from the private, public and third sectors – and over 4,000 individual memberships.  For more information about the Institute of Customer Service go to www.instituteofcustomerservice.com.

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